In order to progress in the game, certain goals need to be met, but they vary depending on where you are in the game.  The best thing to do is view the Challenges Menu and attempt to achieve any Recommended (yellow colored) Challenges, especially Recommended Progression Challenges or Recommended Story Challenges.  If you unlock these Challenges, the game will typically progress.

If that doesn't help or you would like a more specific answer, please use the Submit a Support Ticket button at the top right or email us at and let us know the specifics of your situation, then we'll help you out as soon as possible.